Customer Questions

Utilities: Are You Paying Too Much?

Dec 28, 2016 |
Paying Too Much For Utilities

Utilities:  Are You Paying Too Much? According to the U.S. Department of Energy, a utility audit is a formal review of a house's energy use that provides recommendations for energy-efficiency measures such as weather-striping, caulking and insulation.  But a different type of utility audit examines your utility use and whether you are being overcharged for … read more

Utility Audit Defined: A Simple 3-Step Process!

Sep 30, 2016 |

Utility Audit Defined:  A Simple 3-Step Process!    1.  Utility bill audit of all common-area utilities to uncover past and present  utility overcharges.   2.  Onsite inspection of your property:  this is where most utility bill errors are found!!!   3.  Obtain refunds for prior overcharges and identification of less expensive utility rates to reduce future … read more

TOP TEN UTILITY BILLING MISTAKES!

Aug 14, 2016 |

  TOP TEN UTILITY BILLING MISTAKES:         1.     Incorrect Rate Schedules   2.     Sewer Fees For Irrigation Water   3.     Misread Meters   4.     Misplaced Decimal Points   5.     Charges for Non-Existing Equipment   6.     Incorrectly Applied Utility Taxes   7.     Miscalibrated Meters   8.     High Estimated Meter Reads   9.   … read more

Utility Companies Make Mistakes – Why?

Feb 26, 2016 |

UTILITY COMPANIES MAKE MISTAKES –     Lack of Expertise – Employees not up to date on all changes, new rates, data input errors, employee turnover, etc.   Too Small Staff & Budget – Too many projects, inadequate personnel to cover service area and number of customers and calls, cannot read meters every month, etc. … read more

FEDERAL AND STATE REGULATION OF UTILITY COMPANIES: FACT VERSUS MYTH

Feb 22, 2016 |

Federal and State Regulation of Utility Companies:  Facts Versus Myths   If you answered “TRUE” to any of these statements, you could be throwing money away each month when you pay your telephone and utility bills! The truth of the matter is that utility billing errors are widespread.  In addition, the vast majority of utility … read more

COMMON QUESTIONS AND ANSWERS REGARDING UTILITY AUDITS

Feb 22, 2016 |

  Common Questions Regarding Utility Audits   According to the U.S. Department of Energy, a utility audit is a formal review of a house’s energy use that provides recommendations for energy-efficiency measures such as weather-stripping, caulking and insulation.  But a different type of utility audit examines your utility use and whether you are being overcharged.  … read more

Doesn’t a utility audit create more work for the property manager and/or management company?

Nov 5, 2014 |

True or False: Utility Audits Create More Work When managers of businesses or associations look into a utility audit, they often have several common misconceptions about the process. Among their list of concerns, this question tends to pop up frequently: Won’t a utility audit require a lot of work from our property manager, business owner, … read more

How Much Money Will a Utility Audit Save Our Association?

Nov 3, 2014 |

How Much Money Will a Utility Audit Save Our Association? Q. We’re interested in having a utility audit done for our association’s common areas, but it seems like a lot of trouble to go through if it will only save us a little money. Can you estimate how much we can expect to save?   … read more

Can a Condo Association Demand Bulk-Rate Water Billing?

Sep 1, 2014 |

Can a Condo Association Demand Bulk-Rate Water Billing? If you feel your association is being overcharged for water service, there are steps you can take toward resolving the problem.   Q. We are a condominium association receiving water from a utility company that bills each individual condo. Most owners occupy their units for only four … read more