Feb 26, 2016 |
UTILITY COMPANIES MAKE MISTAKES –
Lack of Expertise – Employees not up to date on all changes, new rates, data input errors, employee turnover, etc.
Too Small Staff & Budget – Too many projects, inadequate personnel to cover service area and number of customers and calls, cannot read meters every month, etc.
No Compensation for Reporting Mistakes & Errors – More work with no reward.
Predetermined Opinion by Utility & Telephone Employee – Customer does not know what they are talking about, customer
always complains, etc.
Misinformation – Utility employees not briefed on new billing rates or rate options for customers, utility employees not
updated on new billing system or data input procedures, etc.
Inadequate Company Supervision – Utility company has never been legally challenged, is utilizing outdated laws and procedures, etc.
Posted in: Customer Questions, Industry Trends, Reducing Utility Expenses, The Lighter Side, Trends in Utility Savings | Tags: electric expenses, gas expenses, sewer expenses, telephone expenses, trash expenses, utilities auditing, utility audit services, utility auditors, utility specialists, water expenses